Pokemon Go has been suffering quite a blow following its latest update. What had been the biggest and most well-received title in the past month has now turned into the most bashed game, and every issue is not making it any easier.
Apart from the many new issues surrounding the game, fans are also noting the developer's lack of communication. It seems that the silence has been equally annoying for fans, which is why the newly released statement was positively received.
Over at the official Pokemon Go Facebook page, the developer has acknowledged that the changes are affecting players' gameplay experience. The team noted the removal of the three-step display to improve the design.
In addition, Niantic Labs also acknowledged the removal of third-party services. According to the developer, this was due to their interfering with quality service meant for Pokemon Go.
Finally, the developer acknowledged that there are still a lot of areas that the game has to roll out for. As usual, there is still the promise that they will bring it in time.
"We have read your posts and emails and we hear the frustration from folks in places where we haven't launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally. If you haven't heard us Tweeting much, it's because we've been heads down working on the game. But we'll do our best going forward to keep you posted on what's going on."
For the most part, the message is a good first step in accomplishing a communications problem. And while it's still half-baked, it's good that step one. The second step, perhaps, may be the fact that Niantic Labs' message coincides with an announcement that some Reddit users have spotted.
Seen in the tweet below, fans have spotted that Global Community Manager Andrew Krug has supposedly detached himself from Pokemon Go with the message. For now, Pokemon Go is having a PR crisis of sorts, especially since a lack of communication is bringing more chaos than understanding.
Hopefully, we'll hear more developments about this new community manager. That way, there will be someone who can streamline the developments as the Niantic Labs dev team gets to work on the fixes.